Hi guys,
I just wanted to say a MASSIVE thank you to you for getting my order through so quickly. I ordered on Friday around lunch time and came home to my parcel sitting at my door last night in Sydney. I did put in the notes that I needed it for a cake this weekend, but the turnaround was way beyond what I had expected. They freckle numbers are the perfect size and my friend is thrilled! Thanks so much! I'll definitely be using you again (also because all your chocolate just looks so amazing).
Kathryn

 

Hi Megan,

This is just a quick email to say a HUGE thank you for your exceptional customer service and help over the past few weeks.

I'm from south australia and came across your website through googling "chocolate letters." I had inquired about the same product through a south australian company - namely, Melba's chocolate factory. They also make the chocolate letters that I wanted to use as gifts (bomboniere) as a thank you for our guests at my sons christening. When asking them if there would be any chance for a discount due to the quantity I was ordering I received the response of a flat out "no!" I never ever ask the question, but thought I should give it a shot. I was quite taken aback by the rudeness and abruptness of this answer so decided to do some further research when I came across your wonderful website. Whether you were going to give me discount or not, I was going to use your products as the service at melba's had left a bad taste in my mouth!

The wonderful kelly at freckleberry was so lovely and helpful from the get go. I didn't expect to receive a discount, but was pleasantly surprised when I did, as well as free express post delivery. Amazing!

At my sons christening, the chocolate letters were a huge topic of conversation which is why we put in another big order today for my friend for her daughters christening. She has already spread the word and we suspect your company may be inundated with orders for chocolate letters very soon!

In saying this, we haven't told anyone about the discount, just about your wonderful, prompt, professional and friendly service! You don't have to feel obliged to give everyone who orders discount. We just wanted to send you this email to sincerely thank you! It is so very much appreciated.

And while it's sad that a local SA company couldn't help us out, we have no problem in supporting your great company!

The chocolate letters not only tasted great but they looked fantastic sitting on the plate of each guest serving as a thank you gift/place setting. I can send you photos to show you if you like.

Anyway, enough of my babble. We just wanted to extend our thanks and appreciation your way!

Warm regards,
Kloe Ludovici