How can I pay for my order?

You can pay for your order through our online checkout system. Payment is accepted through PayPal or EWAY.

What if I don’t have a paypal account already?

It is very easy to set up a paypal account and it is a free payment system. To set up an account go to www.paypal.com.au

How long will my order take to arrive?

You should expect to get your order within 3 – 5 working days of ordering (retail orders) or 1 -2 weeks (wholesale orders). Depending on where you live will determine the length of time it will take to get to you.

It may also be longer if you live in an extremely hot area of Australia as we will have to wait for a break in the weather to ship it out to you. Feel free to email us for a status on your order. 

How do you send the orders?

We send all our orders with Eparcel - Australia Post. We find that they send most of their freight at night, which is cooler and ideal for chocolate. They can also access more areas around Australia than any other freight network.

How much is postage and handling for my order?

We charge shipping based on the dollar amount of your order.

How can you make sure they won’t melt?

We can never be sure that our chocolates won’t melt but we will take every precaution to get them to you in one piece. We advise you to enter a delivery address that is either a PO Box or a business address where someone can accept it. Usually most heat damage occurs when the parcel is sent to a home address and no one is home.
 


Why don’t you use refrigerated freight?

Most refrigerated freight companies work with pallets, not individual parcels. Chocolate is also very tricky as it can’t go below a certain temperature just as much as it can’t go above a certain temperature. Also, refrigerated freight is very expensive and we don’t want to have you pay too much for your freight.

What if they get delivered to my home and I am not there?

We would ALWAYS recommend that you enter in your delivery details as either a Post Office Box or a business address. If you know someone with a post office box then you could ask if it is ok to use it on your behalf so that you know your order will turn up with no damage.

What if I get my delivery and I don’t get everything I ordered?

It is recommended that you contact us within 3 days of receiving your order if there are any problems. We will investigate the incident and report to you via email.

What if I get my order delivered to my home and it is melted?

We will not replace melted stock, however we do try our best to get it to you unmelted. When you place an order with us you will be sent a disclaimer email, which will outline our delivery policy. You need to notify us if you would like to change your delivery details to avoid damage to your order or your order becoming lost. Please advice order number in your correspondence with us.
 


What if it has been longer than two weeks and I still don’t have my order?

You are required to email us at This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can track it down. All our orders go out with a tracking number so we can check the whereabouts of your order.

What if I don’t like the taste of the product?

We do not replace products that you believe is not to your liking. Everyone has different tastes and it is no different to buying food from any food outlet.

However, we do stand by our products and assure you that you will enjoy our chocolate combinations.
You are more than welcome to send us feedback on the products should you think we need to improve on anything.

Who can I contact about my order or a problem with my order?

You can call our customer support on 03 52298323 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.